1 Job in Greeley, CO
Signia is Hiring a Call Center Supervisor Near Greeley, CO
Supervisory Responsible:
- Provides regular supervision and mentorship over subordinate staff
- Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
- Facilitates daily agent coaching and development sessions in both written and verbal format
- Participates in client-related activities including client calibration sessions and project planning
- Identify and address agent training needs
- Manage the team’s time entry to ensure 0% discrepancy rate
- Manage program-specific performance standards (i.e. CPH, Quality Scores, etc)
- Manage attendance by maintaining company-specific goals
- Manage staffing in accordance with program-specific workflow (i.e. down-staffing, up-staffing)
Other Related Duties:
- Diffuse irate customer calls as applicable
- Provide agent support via handling escalated calls, as needed
- Ensure high-level customer service is being practiced by all subordinate staff.
- Other Duties as assigned
Requirements:
- Must be available to work both weekend days
- Must be available for afternoons and evenings depending on business needs.
- Must be able to read and write English.
- Must be able to pass a background check.
Qualifications:
- 1- year of Call Center Supervisor Experience
- Intermediate Skills with Microsoft Office products.
- Good Verbal and Writing Skills
Pay:
- $16.50 Per Hour
- Semi-Monthly Pay Periods
Schedule:
- Full Time
Benefits (eligible after 60 days of employment):
- Medical
- Dental
- Vision
- 401k
- PTO (3.33 hours per pay period with an 80-hour max)
Bilingual applicants are encouraged to apply.
**Resumes are not accepted in lieu of an application**
If you have any questions please contact our recruiting department by phone at 970-515-7201 or email at recuit970@signiaworks.com
Job Summary
Full Time
$50k-67k (estimate)
11/01/2023
07/09/2024
signiagroup.com
San Francisco, CA
<25
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The job skills required for Call Center Supervisor include Call Center, Customer Service, Coaching, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
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